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Current job opportunities with Unseen's Modern Slavery Helpline are listed below. If you would like to be informed by email as and when opportunities arise


MODERN SLAVERY HELPLINE ADVISORS (BIGGLESWADE)

Full-time, fixed-term for 12 months – 37.5 hours per week on a 24/7 rota basis, excluding breaks (must be able to cover 24/7 shifts. Overnight calls are taken remotely)

£22,079.21

Deadline for applications is Monday 5 July at 09:00.

We are recruiting full-time Helpline Advisors on a 12-month fixed term basis to join the UK-wide Modern Slavery & Exploitation Helpline and resource centre, based in Biggleswade, Bedfordshire. You will join a small, supportive and committed team to assist modern slavery victims and those who may come into contact with potential victims. Helpline Advisors are outward facing posts that field calls, emails, reports from victims in dangerous situations, from the public reporting suspected incidents of modern slavery, from businesses looking for information, and from frontline professionals needing prompt, informed technical advice.

The helpline advisor post is a challenging and diverse role. Successful candidates must be strong learners, able to maintain subject matter expertise in a quickly-changing field. Experience of working in the field of modern slavery within civil society, local government, or law enforcement, or experience of working in a call centre environment dealing with vulnerable individuals would be an advantage. Helpline Advisors must remain calm, even in distressing situations, employing de-escalation tactics to emotionally heightened callers, even when hearing of severe abuse. An ability to understand, build trust and work effectively with vulnerable individuals suffering consequences of trauma is critical.

Helpline Advisors are required to be dynamic and flexible, able to think on their feet, assess risk, make decisions, ensure cases are actioned wisely and timely– listening for risk factors or indicators of exploitation and altering responses accordingly. No two calls are the same. Successful advisors are able to receive new incoming information, critically assess it and offer bespoke solutions, quickly. Helpline Advisors must also be able to work both independently and collaboratively, showing high levels of resourcefulness and ability to consistently find or create solutions.

The Helpline works closely as a team. Successful applicants must be able to communicate efficiently and effectively in a fast-paced environment. Excellent verbal and written communication skills are needed to brief colleagues regarding situations, identifying relevant and time-sensitive factors as well as drafting police and safeguarding referrals effectively.

You will be required to work weekends, bank holidays and evenings to provide 24/7, 365-day support on a rotating basis. We are looking for up to four full-time advisors, but part-time workers will be considered, although candidates must be flexible and able to cover varying shifts. At the end of the fixed term period the role may be offered on a permanent basis subject to finances and successful completion of probation.

Full and on-going training and supervision is provided.

Training for this role is expected to begin in September 2021. The successful candidate must be able to attend initial training, which lasts approximately 4 weeks full-time (longer if on a part-time basis). Placements are subject to satisfactory references and DBS check if required and completion of induction.

If interested, please read the full job description to note the responsibilities and specifications of ideal candidates.

Deadline for applications is Monday 5 July at 09:00.

Interviews are planned to take place in mid-July and will be held via video call.

How to apply:

The application form and equal opportunities form can be downloaded from the links at the bottom of the page. Once completed please return all forms to jobs@unseenuk.org. You are requested to also submit a cover letter. CVs are not accepted.

Unseen is an equal opportunities employer. We welcome applications from all sections of the community we serve and recognise the value that diversity adds to our work and organisation. We encourage applications from BAME, disabled and LGBT people that are under-represented in our workforce, as well as people with lived experience of slavery and human trafficking.

Any queries, please email jobs@unseenuk.org.